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Privacy Policy

Vigo Ltd Privacy Policy

Vigo is committed to your privacy:

  1. We will never sell your data
  2. We will only keep the data we need
  3. You have control over your data

In accordance with the General Data Protection Regulations (GDPR) of 25th May 2018, we have reviewed and updated our Privacy Policy, as below. Please note we may need to update this policy as required. Please check this page from time to time for any changes.

This Privacy Policy (together with our Terms of Website Use and any other documents referred in it, sets out the basis for processing any personal data we collect from you or that you provide to us.

Vigo has designated the Marketing Manager as the Vigo Data Controller and she will oversee the implementation and control of this policy.

Vigo is an ethical company who is committed to protecting the security and privacy of the data you supply to us. The Privacy Policy sets out how we look after your personal information.

  • We respect your privacy
  • We respect the choices you make regarding how we market to you
  • We have systems in place to protect your data
  • We will never sell your data to a 3rd party
  • You can unsubscribe from receiving marketing communications at any time

How the law protects you

Data Protection law states that we are allowed to use personal information only if we have a legitimate reason to do so. We must have one or more of the following reasons:

  • To fulfil a contract we have with you, or
  • When it is our legal duty, or
  • When it is in our legitimate interest*, or
  • When you consent to it

(*)A legitimate interest is when we need to use your information for a business or commercial reason. This information must not be used unfairly or go against what is right and best for you.

Your personal information

The table below will clarify:

  • What we use your personal information for
  • Our reasons for using it
  • What our legitimate interests are
Personal information used for Our reason for using it What our legitimate interests are
Sales
  • Responding to enquiries
  • Issuing quotations
  • Obtaining quotations from our suppliers*
  • Purchasing online (registration)
  • Sales orders/invoices
  • Service contracts
  • Accounts purposes
  • Processing/Payments
  • Credit checks to set up a credit account
  • Deliveries
(*) We will ask your consent if our supplier is outside of the European Economic Area (EEA)
  • Fulfilling customer requirements
  • Fulfilling contracts
  • Our legal duty
  • Our legitimate interests
  • Creating a personalised login (online registration)
  • Communicating about relevant new products/services to existing customers
  • To keep up to date records
  • To give accurate quotes
  • To categorise customers appropriately on our system
  • To process orders
  • To process loans of equipment
  • To process payments
  • To deliver orders
  • To collect goods to be returned
Marketing
  • Email mailshots*
  • Marketing communications by post
  • Case studies*
  • Social media/blog posts** (excluding retweets)
  • Brochures & exhibition banners **
  • Articles/content for publication/mailshots**
  • Content on our website **
(*) We will ask your consent
(**) We will gain your consent each time prior to use
  • Marketing
  • Communicating
  • To keep you up to date with our products & services, special offers & news (e.g., exhibitions, open days, industry news)
  • Surveys in order to improve our customer service, processes, and services

Data we may collect from you

  • Your company, name & contact details (e.g., address, email addresses, telephone nos.)
  • Your Company Registration No.
  • Your role within the company
  • Your industry sector (e.g., cider, beer, etc.)
  • Payment information:
    • References in order to create a terms account
    • Bank card details
    • Bank details
    • VAT No

  • Information about your drink production processes and/or future production projects, and any production expectations
  • Information about third party funding (if disclosed)
  • Information regarding your use of a consultant/architect/project manager/third party (if disclosed and if necessary in order to fulfil our contract)
  • Your customers (if disclosure is necessary, and if consent given)
  • Details of transactions you carry out via our website, over the phone, via email or in person
  • Details of your communications with us and our communications with you
  • The Vigo Data Controller will have access to data which shows when you have opened, clicked on a link, replied to, or unsubscribed from an email mailshot we have sent you

If you have used our website, the Vigo Data Controller will have access through Google Analytics, to information about your computer, including where available your IP address, operating system, browser type, location, e-commerce (the products you order, and value of those products), in order to monitor the effectiveness of our website. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Sharing your information with third parties

Where we use an external service provider to act on our behalf, we will disclose only the personal information necessary to deliver the service. An example of an external service provider would be a freight delivery company. We may be required to provide data held on our system if we are bound by a legal obligation.

We will never sell your data.

How we store your data

We have taken all reasonable necessary actions to protect your data and hold it securely in accordance with this Privacy Policy and GDPR. We do not hold card details on our internal system. All card payments are processed by SagePay (PCI Security Standards Council member*). In accordance with PCI regulation our network is scanned by Security Matrics to help prevent security vulnerability.

() we only see the card type, expiry date and the last 4 digits of the card number. (*) which defines card industry global regulation.

I want to opt-out

If would like to opt-out of receiving marketing materials please send details to marketing@vigoltd.com

Right of access

You may request details of personal information which we hold about you under GDPR. You will need to apply in writing to the Vigo Data Controller. Please note that we will need to verify that you have the right of access, e.g., you are who you say you are.

Vigo Ltd, The Airfield, Dunkeswell, Honiton, Devon, EX14 4LF Registered in England & Wales: 3607580

Vigo Data Controller: marketing@vigoltd.com tel: 01404 892106

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