Update

Covid-19 update

No doubt for you as well, the last few months have been a challenge but we were relieved to be able to continue operating at safe levels and despatching orders throughout the crisis, albeit at a much limited capacity. Here's where we're at now ...

ARE YOU DESPATCHING ORDERS?

There was a minor impact on our delivery times at the height of the government restrictions, however, we are pleased to report that at present delivery times are pretty much back to normal. We hope that this continues to be the case but you will understand that this is entirely dependent on restrictions/guidelines remaining as they are or easing. For the time being and if possible, we recommend that when you place your order you factor in an extra couple of working days for delivery just in case government advice changes. We will update this page as and when necessary.

If you require goods urgently, please contact us on 01404 892100 to discuss the delivery options.

HOW ARE YOUR STOCK LEVELS?

We worked very hard at the outset to shore up our stocks of essential consumables. Parts of our supply chain were inevitably affected by the impact of the virus in various countries/regions, particularly Northern Italy. Currently only a few of our suppliers are continuing to face manufacturing challenges and we remain in close contact with them. On the whole, however, we've managed to ensure relatively healthy stock levels.

For products available to order online, the product page will indicate whether the item is in or out of stock by a green tick or a red cross; if the quantity in your shopping basket exceeds the stock available you will see the following message in red: 'Not enough stock available of xxx - xxx items will be back ordered'. If you need to find out the stock levels or lead times of any of our online products, please contact us.

For products not available to order online (e.g., larger pieces of equipment), please contact us to ask about stock levels/lead times.

WHAT RESTRICTIONS ARE IN PLACE?

It is our number one priority to protect staff and support our customers while government restrictions and guidelines are in place in response to Covid-19. As a result, we are currently operating on slightly reduced staffing levels. In accordance with government guidelines, we have adopted both COVIC-secure risk control and additional measures. Please note, whilst these measures are in place, we cannot receive customers in the building.

DO YOU DO CLICK-AND-COLLECT?

Collection is available for online orders. Simply select 'Customer to Collect' from the dropdown on the Delivery Method page of the checkout and advise us in the Delivery Instructions box when you would like to collect. We will contact you after you order is placed to confirm the collection date is possible. Same day collection is usually possible with sufficient notice but please wait for us to confirm before you head off. Collection is available 9am to 4pm, Monday to Friday.

Whilst COVID-secure measures are in place, we cannot receive customers in the building. When you collect your order, please ring the bell on the Goods In door and a member of our warehouse team will bring your order out. Please be aware that we practice 2m social distancing on our site and all visitors to our site must do the same.

WHAT ABOUT ENGINEERING SUPPORT?

We continue to provide engineering support by phone and onsite. Support over the phone is preferable at this time, however, our engineers are carrying out onsite visits by pre-arrangement where COVID-secure measures are in place in line with government restrictions and guidelines. As always, our engineers wear the appropriate PPE.

If you need engineering support, please call 01404 892 109 or email techsupport@vigoltd.com. If we are on another call or away from our desks and cannot take your call, please leave a message and we will get back to you as soon as we can. Please note there may be a slight delay in our responding to non-urgent support calls/emails but we will get back to you.

For servicing an maintenance work, we recommend you give us as much notice as you possibly can, not only due to the current circumstances, but our traditional 'busy season' seems to have started prematurely this year.

DELIVERIES INTO VIGO

Site access remains open for carriers (delivery drivers). Please be aware that we practise 2m social distancing and all visitors must do the same whilst on our site.

HOW DO WE CONTACT YOU AT THIS TIME?

Please contact us by phone on 01404 892 100 or sales@vigoltd.com email. If we are on another call or away from our desks and cannot take your call, please leave a message and we will get back to you.

THANK YOU

If you've ordered from us or been in touch with us during the crisis, we'd like to say a big thank you for your continued support and for your understanding.

It's been inspiring to hear how many of you have adapted to these challenging times. Please do keep in touch.

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