Covid update - we are open

Covid-19 update

We are pleased to report that we are open. Here are a few updates to make you aware of ...

WHAT ARE YOUR CURRENT DELIVERY TIMES?

We are currently within normal delivery times for orders under 80kg [Delivery Method will state <20, <40, <60 or <80]. For orders which need to be despatched on a pallet [Delivery Method will state <300], please allow up to 3 working days for delivery (mainland Britain addresses). If your order is urgent, please call us on 01404 892 100 and we will do all we can to help you.

HOW ARE YOUR STOCK LEVELS?

We worked very hard at the outset of the pandemic and in preparation for Brexit to shore up our stocks of essential consumables. Currently only one or two of our suppliers are continuing to face manufacturing challenges related to the pandemic and we remain in close contact with them. On the whole, however, we've managed to ensure relatively healthy stock levels.

For products available to order online, the product page will indicate whether the item is in or out of stock by a green tick or a red cross; if the quantity in your shopping basket exceeds the stock available you will see the following message in red: 'Not enough stock available of xxx - xxx items will be back ordered'. If you need to find out the stock levels or lead times of any of our online products, please contact us.

For products not available to order online (e.g., larger pieces of equipment), please contact us to ask about stock levels/lead times.

WHAT RESTRICTIONS ARE IN PLACE?

It is our number one priority to protect staff and support our customers while government restrictions and guidelines are in place in response to Covid-19. As a result, we are currently operating on reduced staffing levels and some of our staff are working from home. In accordance with government guidelines, we have adopted both COVID-secure risk control and additional measures. Please note, whilst government restrictions are in place, we cannot routinely receive customers in the building. Essential customer visits can only be arranged where certain conditions are met: including, where travel is permissable in line with government restrictions and guidelines; where an appointment is made with us in advance; where our COVID-secure procedure is followed while on our site, etc.

DO YOU DO CLICK-AND-COLLECT?

It is our number one priority to protect staff and support our customers while government restrictions and guidelines are in place in response to Covid-19. As a result, we are temporarily suspending our click and collect service. If you need to discuss delivery options please call us on 01404 892 100 and we will do all we can to help you.

I WOULD LIKE TO VISIT TO DISCUSS EQUIPMENT - WHAT DO I NEED TO DO?

Please call us in advance on 01404 892 100 to discuss your requirements and we will take you through the various options. If a visit is not absolutely essential at this stage we may suggest an alternative, such as a video call for the time being, for example. It is our number one priority to protect staff and support our customers while the national lockdown is in place in response to Covid-19.

WHAT ABOUT ENGINEERING SUPPORT?

We continue to provide engineering support by phone. Support over the phone is preferable at this time, however, our engineers are carrying out essential onsite support on a case-by-case basis. Essential onsite support can only be arranged where certain conditions are met: including where travel (and overnight accommodation, if necessary) is permissible in line with government restrictions; where COVID-secure measures are in place in line with government restrictions and guidelines; after a full risk assessment, etc. As always, our engineers wear the appropriate PPE.

If you need engineering support, please call 01404 892 109 or email techsupport@vigoltd.com. If we are on another call or away from our desks and cannot take your call, please leave a message and we will get back to you.

DELIVERIES INTO VIGO

Site access remains open for carriers (delivery drivers). Please be aware that we practise 2m social distancing and all visitors must do the same whilst on site; all visitors must wear a mask whilst on our site.

HOW DO WE CONTACT YOU AT THIS TIME?

Please contact us by phone on 01404 892 100 or sales@vigoltd.com email. If we are on another call or away from our desks and cannot take your call, please leave a message and we will get back to you.

THANK YOU

If you've ordered from us or been in touch with us during the crisis, we'd like to say a big thank you for your continued support and for your understanding.

It's been inspiring to hear how many of you have adapted to these challenging times. Please do keep in touch.

We have placed cookies on your device to help make this website better.

Your order contains no items